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Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Support agents use the Chat Console to send and receive messages. Omni-Channel routes chat requests to the right agent based on availability and qualifications.

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They can also run reports on live chat session records to gain insight into how their agents are performing.

Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device. Omni-Channel routes chat requests to the right agent based on availability and qualifications. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.

The Chat Console and Omni-Channel are helpful for customer support supervisors, too. When these four parts come together, they create one seamless m chat experience for your customers and support team.

Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Frfe, Chat features several APIs that enable developers to fully customize the chat experience for your org.

Support agents use the Chat Console to send and receive messages. Support agents use the Chat Console to send and receive messages. Bots are your agents' allies—not their replacements.

Then, add Embedded Service and Einstein Bots to give your agents chahs customers the best web chat experience. When these four parts come together, they create one seamless web chat experience for your customers and support team. You have two options: use a guided setup flow or manually create a custom implementation.

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You can implement Chat almost entirely in Setup without writing code. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience. Bots are your agents' allies—not their replacements. However, Horney chat marsden features several APIs that enable developers to fully customize the chat experience for your org. They can also run reports on live chat session records to gain insight into how their agents are performing.

Einstein Bots are computer programs that can save both your agents and customers time by mh routine requests and gathering pre-chat information. Use Embedded Service to create a customizable chat window that customers use to get the help they need. You can implement Chat almost entirely in Setup without writing code.

Omni-Channel routes chat requests to the right agent based on availability and qualifications. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.

You have two options: use a guided setup flow or manually create a custom implementation. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Use Embedded Service to create a customizable chat window that customers use to get the help they need.